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Customer Care

We aim to meet your needs with
efficiency, effectiveness, fairness and courtesy:


  • providing a friendly service, showing respect and sensitivity

  • treating you fairly - demonstrating our commitment to equality and diversity

  • recognising and responding to your particular needs

  • dealing with your requests and enquiries accurately, promptly and efficiently

  • respecting your confidentiality

  • making effective referrals to other teams or departments

  • offering an explanation if we can’t answer your request /enquiry

  • making effective use of IT and web services

  • establishing service standards and monitoring our performance

  • continuing to develop our teams’ expertise and skills

  • welcoming your feedback

We want a pleasant and safe environment at all our service points

Privacy & Safety

We may collect and retain information from you when you register on the Site, place an order for products or services, respond to communication such as e-mail, or participate in another Site feature. The information we learn from customers helps us personalize and continually improve your buying experience on the Site. Here are the types of information we gather:

  • Information You Give Us: When you are ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our Site without providing such information, but then you might not be able to take advantage of many features of the Site.

  • Automatic Information: We receive and store certain types of information whenever you interact with us, including IP addresses and session identifiers. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our Site. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

  • Information from Other Sources: For reasons such as improving personalization of our service (for example, providing better product recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.

Wholesale Inquiries

If you are interested in becoming a wholesale distributor please email a credit reference sheet to

A member of our team will contact you within 1 business day.

Payment Methods

- Credit / Debit Cards

- Offline Payments

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